Shipping & Returns
Shipping And Return Policy
1. Introduction
At Prova, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
2. Information We Collect
Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, shipping address, and payment details.
Non-Personal Information: We may collect non-personal information such as your browser type, IP address, device information, and website usage data through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
Customer Service: To respond to your inquiries, provide support, and improve our customer service.
Marketing: To send you promotional materials and newsletters, if you have opted to receive them.
Website Improvement: To analyze website usage and improve our website's functionality and user experience.
4. How We Share Your Information
We may share your information with third parties in the following situations:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.
Legal Requirements: We may disclose your information if required by law or in response to a legal request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.
6. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
7. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccuracies in your personal information.
Deletion: Request that we delete your personal information, subject to certain exceptions.
Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions included in such communications.
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Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Prova Customer Service
Email: provaactivewear@gmail.com
Phone: 8928532511
Address: B-13, First Floor, Shree Odhavram Market, Bardan Gali, Kherani Road, Asalfa Village, J.M. Road, Ghatkopar (W), Mumbai-400 084, Mumbai, Maharashtra 400084
Eligibility for Returns
Time Frame: You may return items within 15 days of receipt of your order.
Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Items that are damaged, soiled, or altered may not be accepted.
Return Process
Initiate a Return: To initiate a return, please contact our customer service team at provaactivewear@gmail.com with your order number and reason for the return.
Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return the item(s).
Packaging: Please pack the item(s) securely in the original packaging, if possible.
Shipping Charges
Return Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Original Shipping: The original shipping charges (if any) are non-refundable.
Free Replacement Shipping
If you request an exchange or replacement, we will cover the shipping costs for sending the new item(s) to you.
Refund and Store Credit Process
Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return policy criteria.
Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Store Credit: Alternatively, you may choose to receive the refund amount as store credit in your Prova wallet, as points, or as a coupon for future purchases.
Notification: You will receive an email notification once your return has been processed.
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Non-Returnable Items
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Certain items are non-returnable, including:
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Sale items
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Gift cards
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Personal care items (e.g., undergarments)
Contact Information
If you have any questions or need further assistance with your return, please contact us at:
Prova Customer Service
Email: provaactivewear@gmail.com
Phone: 8928532511
Address: B-13, First Floor, Shree Odhavram Market, Bardan Gali, Kherani Road, Asalfa Village, J.M. Road, Ghatkopar (W), Mumbai-400 084, Mumbai, Maharashtra 400084
